Return & Refund Policy

Last Updated: August 15, 2026

We want you to be satisfied with your purchase. Please review this Return & Refund Policy carefully before placing an order.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, merchandise must:

• Be unused, unopened, and in its original condition.

• Be returned in its original packaging.

• Include all original components, quantities, and packaging.

• Have proof of purchase or an order number.

To request a return, please contact us before sending any merchandise back. Returns sent without prior authorization may not be accepted.

Food-Service, Sanitary, and Disposable Products

For health, safety, and sanitation reasons, opened or used food-contact, sanitary, or disposable products are not eligible for return or exchange.

This includes, but is not limited to:

• Cups and lids

• Plates and bowls

• Cutlery and utensils

• Straws

• Napkins

• Takeout and food containers

• Food-storage products

• Gloves

• Bags

• Other disposable food-service or sanitary products

Products in these categories may only be returned if the original case, package, or manufacturer's seal has not been opened and the product otherwise meets the requirements of this policy.

This restriction does not apply when we shipped an incorrect, damaged, or defective product, subject to the provisions below.

Damaged, Defective, or Incorrect Items

Please inspect your order when it is delivered.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging when applicable

After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.

Do not discard damaged products, packaging, or shipping materials until we have reviewed your claim, as photographs or return of the merchandise may be required.

If the error was ours or the product arrived damaged or defective, we will cover reasonable return shipping costs when a return is required.

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or were sent incorrectly:

• Opened food-contact or sanitary products

• Used products

• Products missing original packaging or quantities

• Custom or special-order products

• Clearance or items specifically marked Final Sale

• Products damaged after delivery through misuse, improper storage, or improper handling

Change-of-Mind Returns

If you ordered the wrong product, ordered too many items, or otherwise changed your mind, you may request a return within the 14-day return period provided that the merchandise meets all eligibility requirements described above.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping and delivery charges are non-refundable, except when the return is caused by our error or where otherwise required by law.

Return Shipping

Do not send a return until you have contacted us and received return instructions.

Customers are responsible for properly packaging authorized returns so that they are not damaged during return transportation.

We are not responsible for merchandise that is lost or damaged during return shipping when the customer is responsible for arranging the return.

We recommend using a trackable shipping method for customer-arranged returns.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after we confirm that your refund was issued, please contact us.

Exchanges

The fastest way to receive a different product is to return the original eligible item according to this policy and place a new order for the replacement product.

If we sent an incorrect or defective item, please contact us before placing another order so that we can determine the appropriate resolution.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has shipped, we may be unable to cancel it. If the merchandise is eligible for return, you may request a return after receiving the order.

Undeliverable or Refused Orders

If an order is returned to us because an incorrect or incomplete delivery address was provided, delivery was refused, or delivery could not be completed for reasons outside our control, any refund may be reduced by the original shipping charges and reasonable return-shipping charges, to the extent permitted by law.

Shipping Delays and Unavailable Merchandise

We make reasonable efforts to ship orders within any time period represented at checkout or elsewhere on our website.

If we cannot ship an order within the required or represented timeframe, we will handle the order in accordance with applicable law, including providing any required notice, cancellation option, or refund.

Refunds for Unavailable or Unshipped Products

If we cancel an order because merchandise is unavailable or cannot be shipped, we will refund the amount paid for the cancelled merchandise, including any shipping or other charges that must be refunded under applicable law.

Abuse of Return Policy

We reserve the right, to the extent permitted by law, to refuse returns that do not comply with this policy or that show evidence of fraud, abuse, alteration, misuse, or intentional damage.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Contact Us

Questions about returns, refunds, damaged products, or incorrect orders should be directed to:

CH Restaurant Supply
Email: ilarpltd@gmail.com